Privacy Policy

1. Who we are

Beanlytics Craft Coffee (“Beanlytics”, “we”, “us”, or “our”) is a specialty coffee roastery based in Richmond, BC, Canada. We operate the website at beanlytics.com and sell coffee products online. Our contact email is info@beanlytics.com.

2. Information we collect

We collect information you provide directly when you:

• –Create an account (name, email address, password)
• –Place an order (name, shipping address, email, phone number)
• –Subscribe to our newsletter (email address)
• –Contact us (name, email, message content)

If someone sends you a gift from us, we use your name, address and phone number, and your email if they give it to us, only to deliver the gift and to tell you about its deliveries.

We also automatically collect certain technical data including your IP address, browser type, pages visited, and time spent on pages. Payment information is processed directly by our payment provider (Stripe) and is never stored on our servers.

3. How we use your information

• –To process and fulfil your orders
• –To send order confirmations and shipping updates
• –To manage your subscription
• –To respond to your inquiries
• –To send marketing emails if you have opted in (you can unsubscribe at any time)
• –To improve our website and product offerings

4. Sharing your information

We do not sell your personal information. We share data only with trusted third-party service providers who help us operate our business:

• –Stripe — payment processing
• –Canada Post / courier partners — order shipping
• –Email provider — marketing emails (only if subscribed)
• –Google Analytics — anonymous website usage analytics
• –Microsoft Clarity — session recordings and heatmaps of how visitors move through our pages, with anything you type masked
• –Meta (Facebook and Instagram) — measuring our ads: the pages and products you view, what you add to your cart, and what you buy. With a purchase we also send your email, phone number, name and address, each hashed (turned into a one-way code) before it leaves us, plus your IP address and browser, so Meta can tell which ad led to it

All service providers are contractually required to protect your information and use it only for the purposes we specify.

5. Cookies

We use cookies and similar technologies to keep your cart session active, remember your preferences, and understand how visitors use our website. You can disable cookies in your browser settings, but this may affect some site functionality such as your shopping cart. We use Google Analytics with anonymized IP addresses to analyze site traffic, and Microsoft Clarity to see how visitors move through our pages. The Meta Pixel sets cookies that let Meta recognize your browser and tell when a visit came from one of our Facebook or Instagram ads. You can change the ads Meta shows you in your Facebook or Instagram ad settings.

6. Data retention

We retain your account and order data for as long as your account is active or as required for legal and tax purposes (typically 7 years for financial records in Canada). You can request deletion of your account at any time by emailing us.

7. Your rights (PIPEDA)

As a Canadian business we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• –Access the personal information we hold about you
• –Correct inaccurate information
• –Request deletion of your account and data
• –Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at info@beanlytics.com.

8. Security

We use industry-standard security measures including SSL/TLS encryption, secure password hashing, and restricted access to personal data. Payment information is handled entirely by Stripe and never touches our servers. Our staff can view your account details, such as your orders, subscription and addresses, only to help with your orders. Viewing them does not let staff sign in as you.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify registered customers of material changes by email. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Email us at info@beanlytics.com or use our contact form.