Question 1

How long does shipping take?

Accepted Answer

We ship within 1–2 business days of roasting. Standard shipping within Canada takes 3–7 business days. Express options are available at checkout.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — orders over $50 qualify for free standard shipping across Canada.

Question 3

Can I change or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placing them. After that, they enter our roasting queue and cannot be changed. Contact us at info@beanlytics.com immediately.

Question 4

Do you ship internationally?

Accepted Answer

Currently we ship within Canada only. International shipping is on our roadmap.

Question 5

When is the coffee roasted?

Accepted Answer

All coffee is roasted to order within 48 hours of your purchase. We never ship stale stock.

Question 6

How should I store my coffee?

Accepted Answer

Keep it in the sealed bag in a cool, dark place. Avoid the fridge — the humidity cycle damages coffee. Consume within 4 weeks of the roast date for best flavour.

Question 7

What grind size should I use?

Accepted Answer

It depends on your brew method. Espresso uses fine, pour-over uses medium-fine, French press uses coarse. We recommend grinding fresh for every brew.

Question 8

What does 'single origin' mean?

Accepted Answer

Single origin coffee comes from one specific farm, co-operative, or region. This lets us trace exactly where your coffee came from and maintain consistent quality standards.

Question 9

How does the subscription work?

Accepted Answer

Choose your plan, frequency, and grind preference. We roast and ship on your schedule. You can skip, pause, or cancel at any time with no fees.

Question 10

Can I switch coffees each delivery?

Accepted Answer

Yes — subscribers get early access to new single origins and can swap their selection before each shipment.

Question 11

How do I cancel my subscription?

Accepted Answer

Log into your account, go to Subscriptions, and click Cancel. No questions asked. Or email us and we'll handle it within 24 hours.

Question 12

What is the minimum order for wholesale?

Accepted Answer

Our wholesale program starts at 5kg per month. Contact us to discuss your specific needs.

Question 13

Do you offer custom roast profiles?

Accepted Answer

Yes, for café and roastery partners we can develop custom roast profiles tailored to your equipment and service style.

Frequently Asked Questions

Orders & Shipping

Coffee & Roasting

Subscriptions

Wholesale

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