Roasted coffee
Because all Beanlytics coffee is freshly roasted to order, we do not accept returns or offer refunds on roasted coffee products. Each batch is prepared specifically for your order, ensuring peak freshness.
If you receive a damaged or incorrect order, please contact us within 7 days of delivery at info@beanlytics.com with your order number and photos. We will reship the correct item or issue a full refund at our discretion.
Order cancellations
Online orders may be cancelled within 24 hours of being placed, provided the order has not yet entered production. Once roasting has begun, the order cannot be modified or cancelled.
To request a cancellation, email info@beanlytics.com with your order number. No price adjustments apply to existing orders.
Subscriptions
Subscription orders become non-cancellable and non-refundable once confirmed for production. To avoid being charged for an upcoming delivery, you must pause or cancel your subscription before the production date shown in your account dashboard.
You can pause, skip, or cancel your subscription at any time before the next production cycle through your account or by contacting us.
Lost or damaged packages
If your package arrives damaged or does not arrive within the estimated delivery window, please contact us at info@beanlytics.com with your order number. We will investigate with the carrier and either reship or refund your order. Claims must be submitted within 14 days of the expected delivery date.
Quality guarantee
We stand behind the quality of our coffee. If you are unsatisfied with the taste or quality of your order, reach out to us at info@beanlytics.com and we will work with you to make it right — whether that means a replacement, store credit, or brewing advice.
Contact us
For any return, refund, or order questions, email info@beanlytics.com and include your order number. We typically respond within 1 business day.
See also: Shipping Policy · Terms of Service