Return & Refund Policy

Returns & exchanges

We accept returns and exchanges on roasted coffee within 7 days of delivery, provided the product is in new, unopened condition with the original seal intact. This applies to both defective and non-defective products.

To start a return or exchange, email info@beanlytics.com with your order number. We will email you a prepaid return shipping label to download and print — return shipping is free and there is no restocking fee. Once we receive the product back in new condition, we will issue a refund to your original payment method or ship your exchange.

If you receive a damaged or incorrect order, contact us within 7 days of delivery with your order number and photos. We will reship the correct item or issue a full refund — no return shipment required.

Order cancellations

Online orders may be cancelled within 24 hours of being placed, provided the order has not yet entered production. Once roasting has begun, the order cannot be modified or cancelled.

To request a cancellation, email info@beanlytics.com with your order number. No price adjustments apply to existing orders.

Subscriptions

You can cancel your subscription at any time from your account dashboard. If you cancel within 24 hours of a payment, that payment is refunded in full and the box for that cycle is not shipped.

If you cancel more than 24 hours after a payment, that box has already been prepared for you — it still ships and no refund applies. Either way, your subscription ends immediately and there are no further charges for future deliveries.

Lost or damaged packages

If your package arrives damaged or does not arrive within the estimated delivery window, please contact us at info@beanlytics.com with your order number. We will investigate with the carrier and either reship or refund your order. Claims must be submitted within 14 days of the expected delivery date.

Refund details

• Refund processing time: Approved refunds are processed within 7 business days to your original payment method.
• Restocking fee: None — there is no restocking fee on eligible returns.
• Return label: A return shipping label will be provided for you to download and print.
• Return shipping cost: Free — there is no charge for return shipping.

Quality guarantee

We stand behind the quality of our coffee. If you are unsatisfied with the taste or quality of your order, reach out to us at info@beanlytics.com and we will work with you to make it right — whether that means a replacement, store credit, or brewing advice.

Contact us

For any return, refund, or order questions, email info@beanlytics.com and include your order number. We typically respond within 1 business day.

See also: Shipping Policy · Terms of Service