Terms and Conditions
Terms & Conditions
Overview
This website is operated by Beanlytics Roasters. Throughout the site, the terms “we,” “us,” and “our” refer to Beanlytics Roasters. By accessing our website and/or purchasing from us, you engage in our Service and agree to be bound by these Terms & Conditions.
Please read these Terms carefully before using our website. By accessing any part of the site or using our services, you agree to these terms. If you do not agree, you may not use our website or services.
1️⃣ Orders & Cancellations
Orders may be canceled within 24 hours of placement. After that, once production (roasting/packing) has started, we can’t make changes or cancellations.
Subscription orders are final once confirmed. Be sure to update your subscription preferences before the next production date.
We do not offer price adjustments on previously placed orders.
2️⃣ Returns
We do not accept returns or provide refunds on roasted coffee.
Merchandise or brewing gear may be returned within 15 days if unused and in original packaging. Return shipping is at the customer’s expense.
To start a return, contact us at [your email].
3️⃣ Shipping & Delivery
We deduct a flat $8 shipping fee on orders across Canada.
Delivery within the Vancouver Lower Mainland is free, with small-batch orders delivered within 2 business days. Wholesale orders are prioritized for faster delivery.
Once an order leaves our roastery, we’re not responsible for carrier delays, loss, or misdelivery.
4️⃣ Accuracy of Information
We aim for accuracy but can’t guarantee that all website info is always complete, current, or error-free. We reserve the right to correct errors or update information at any time without notice.
5️⃣ Use of Our Site
You agree not to use our website for any illegal purpose or violate any laws in your jurisdiction. Any breach of these terms may result in termination of your access to our services.
6️⃣ Changes to Terms
We may update these Terms at any time. Changes will be posted on this page, and your continued use of our site means you accept those changes.
7️⃣ Contact Us
If you have questions about these Terms & Conditions, please reach out to Info@beanlytics.com.